Hospitality Management & Service Design
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Study in our brand new Hospitality Management and Service Design programme. The studies are designed to help you become an expert in the service field and innovate and create new ideas to improve the field. Studying in the Hospitality and Service Design programme gives you the opportunity to acquire a broad understanding of service design methods such as prototyping, facilitation, and ideation. You will learn how to use tools such as customer journey maps, blueprints, and mood boards to improve, develop, and change the service business. You will also gain a broad understanding of the hospitality industry and practical knowledge of all the basic functions in the hospitality field, such as producing accommodation services, managing events, and the food business. You will develop your teamwork, communication and project work skills, which are essential for success in the industry. As a graduate, you will be practically oriented and able to work as a developer of services in different organisations and companies as an expert and a manager, as well as have insight into customer behaviour in a user-centred way. The Hospitality Management and Service Design degree programme focuses on developing your managerial skills in planning, organising and communicating, as well as the creative and analytical skills needed to drive innovation. These skills are needed to thrive in the fast-growing and quickly changing international hospitality industry. You will learn to develop and produce accommodation services, manage events and work in the food business. One of the key points to learning is the ability to produce experiences and memories for clientele. As a student, you will apply theoretical concepts to real-world cases and practical assignments. In particular, you will learn how to implement service design methods in innovation and development projects. You will get the chance to put theory into practice by working on projects with external companies and on-campus. One important part of the studies is working in the student restaurant BarLaurea, where you are able to acquire the developmental skills and professional competence needed in hospitality management. In addition to service business studies, the degree programme offers a wide range of studies in leadership, digitalization, communication, and interaction since the capability to lead work processes, network, and understand the needs of customers is a core competence. User-centricity is essential to the studies. Students will also gain the competencies needed to operate successfully in the modern, digitalized business environment. The ability to interpret data is a key skill leading to success in Hospitality Management. Knowledge Management is a core competence of future managers and experts.
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Related Programs
Program Information
Espoo
Finland
- 3.5 years
- Full Time
- On Campus Learning
Additional Information
- Bachelors
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